Question 1

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders within the United Kingdom.

Question 2

How long does delivery take?

Accepted Answer

Orders are typically delivered within 7–15 business days, depending on your location and product availability.

Question 3

Can I track my order?

Accepted Answer

Absolutely. Once your order has been shipped, you will receive a tracking number by email.

Question 4

What if I receive a damaged item?

Accepted Answer

If your item arrives damaged, please contact us within 48 hours of delivery and we will assist you with a replacement or refund.

Question 5

Do you accept returns?

Accepted Answer

Yes. We accept returns within 30 days of receiving your order. Items must be unused and in their original condition.

Question 6

How can I contact PawLuxe?

Accepted Answer

You can contact our support team through the Contact page. We aim to respond within 24 hours.